concierge job description responsibilities

Time management – hotel concierges need to manage their time efficiently, multitask, and prioritize duties to ensure everything is completed in a timely manner Mathematics – with duties that include processing payments and issuing refunds and discounts, hotel concierges need to have good math skills Hotel Concierge Education and Training Other similar jobs in the hotel and hospitality industry are front desk clerks and hotel managers. Next, outline the required and preferred skills for your position. Corporate concierges are a specialized type of concierge. All rights reserved. O*Net OnLine, the U.S. Department of Labor's career database (, notes that most people working in a concierge position have a high school diploma. You also perform behind-the-scenes tasks that make a guest's stay more comfortable, such as receiving and organizing packages and keeping track of requests for cleaning or maintenance. Offer special arrangements based on the guests’ needs. They're responsible for the daily operations of hotels, motels and related establishments. What Are the Courses in a Bachelor's Degree in Hotel Management? Fresh September 1, 2020 . Our company is looking for a Concierge to join our team. This is a paid, seasonal position for the period of April 24th to June 6th, 2018. Understanding each will help you decide the kind of career line you would want to pursue. The more upscale the property or … And if your position is specialised, consider including the specialisation in the job title as well. The job involves simple tasks so is not too demanding in terms of activity or … A comprehensive knowledge of the area or region in which you work will aid in your recommendations to the guests. They must uphold company culture at all times while making guests feel welcomed and valued. Our extended-stay hotel requires an experienced, professional Concierge to take over guest services management on a full-time basis. You must be able to multitask and prioritize. Greet and welcome arriving guests at the front desk. © Copyright 2003-2020 Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance. The most important skill needed in order to be a concierge is communication. Your summary should provide an overview of your company and expectations for the position. They often have a high school diploma and learn on the job. A concierge serves as a personal assistant for hotel guests. Concierge Jobs Description. According to the U.S. Bureau of Labor Statistics (BLS), concierge employment could increase 5.3% in the 2018-2028 decade ( The concierge is a key part of making the stay or travel of our guests memorable, so … What Are the Education Requirements for a Hotel Management Career? A large aspect of communication is the ability to listen and evaluate. *Indeed provides this information as a courtesy to users of this site. Responsibilities: Ensure that all vehicles scheduled for repair/service are easily accessible for the Aftersales team; Handling luggage and other guest properties with care and efficiency; Have an awareness of Health and Safety at all times; Concierge Job Summary. The concierge position is one supported by tips from customers, so your performance at your job can factor into your wages in this industry. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to. include working scheduled shifts each week and dealing directly with guests You may also include soft skills and personality traits that you envision for a successful hire. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. Requests from clients can be anything from finding good seats for a sold-out concert to researching the best Moroccan restaurant in town. Not all guests are good at communication and some might not be able to adequately express their concerns and n… Check out the table below to learn about the skills and education required for a career in this field: As a concierge, you act as the personal assistant for guests at a hotel. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Concierge Job Description: Our company is in search of a friendly and professional Concierge to manage all client services. Knowing how to deal with different types of people and thriving in a social environment can be important to your work as a concierge. Hospitality Job Descriptions On the other hand, a residential concierge helps the tenants or owners within one property, such as an apartment or condo complex. A great job description starts with a compelling summary of the position and its role within your company. Provides guests with information about attractions, facilities, services, and activities in or outside the property. Concierge responsibilities and duties. Both work to ensure the comfort of hotel guests but have different additional responsibilities and education requirements. Or arrange a cab to the airport. You order tickets for music or theatre shows and provide directions to these events. Concierge Job Responsibilities: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. They advise guests on all aspects of their stay and are generally very educated about the surrounding area. Front desk clerks, also known as hotel, motel and resort desk clerks, are typically the first person that guests encounter upon check-in. 2) Provide information about local features such as shopping, dining, nightlife, and recreational destinations. They provide customer service care through the assignment of rooms; payment and reservation processing; and handling complaints and concerns. Concierge responsibilities and duties The responsibilities and duties section is the most important part of the job description. Description - Skills - Education - Trends The concierge is the first person most guests meet on arrival at a hotel or a top restaurant, with a friendly, polite and courteous manner vital along with perfect presentation. Responsibilities. Concierges focus on helping guests save time and ensuring that things are as … … Salaries for concierges vary greatly according to location. What's the Curriculum of a Hotel Management Associate's Degree? A polite, professional manner in your communications is important in maintaining the general atmosphere of a quality hotel experience. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit. Your summary should provide an overview of your company and expectations for the position. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. Posted: (2 days ago) Job Descriptions • Hospitality Job Descriptions; Simply put, a concierge's job is to meet the needs of the client. Online Bachelor's Degree in Hotel Management. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms. There are different types of concierge jobs, and each has unique sets of job descriptions and responsibilities. Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel What Skills are Taught in a Hotel Management Certificate Program? Concierge Job Description: Knowing Its Responsibilities And Requirements To Be Qualified In This Position. We are looking for an experienced and reliable concierge to join our company. Concierge Job Description Template. Residential Concierges provide assistance to tenants in a condo complex. Greet guests at the front desk and make suggestions for entertainment, dining and other engagements as appropriate, Make reservations at local establishments upon request of the guest, Prepare and display beverage and snack options for guests in the lobby, Assist with the organisation of on-site events, such as weddings and corporate retreats, Direct guests to hotel amenities, including laundry and fitness facilities, 4+ years’ experience in the accommodation industry, Highly refined verbal communication skills, Flexible schedule, including nights, weekends and holidays, Strong competence in Microsoft Office software, Basic knowledge of local attractions and destinations. Lodging managers are required to possess only a high school diploma or equivalent, but some have postsecondary degrees. Job Descriptions for Concierge - Security Guards Companies. 10 Tips for CreatingTop-Notch Job Content. Residential Concierge Resume Examples. A concierge is someone who is given the responsibilities of giving personal services and assistance to clients at hotels, hospitals, apartments, and office buildings. What is the Job Description of a Concierge. Learn about training requirements, essential job skills, employment projections and salary to find out if this is the career for you. What Will I Learn at Hotel and Resort Management School? Excellent social and communications skills comprise a large part of the concierge job, so experience in hospitality or the service industry could be a good way to learn the demeanor and skills required of you. We’re looking for a concierge who understands the value of excellent customer service and can provide resort-level service to all our guests. Keep records about previous guests and their activities during their visit in detail. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. A concierge's main job duty is to fulfill a request placed by a client, visitor, guest, or tenant. Concierge Job Description Template. In May 2018, the BLS reported that New York was the top paying state for concierge positions, with an average annual wage of $44,820, while concierges in Wyoming, the fifth top paying state, made $36,040. The general term will optimise your job title to show up in a general search for jobs of the same nature. A Hotel Concierge is a hotel employee who assists guests with a variety of needs. The responsibilities and duties section is the most important part of the job description. A concierge serves as a personal assistant for hotel guests. 3) Make travel arrangements for sightseeing and other tours. He or she must learn to not only listen to what the customer is saying, but also what isn't being said. Our company is looking for a Concierge to join our team. We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of superb customer service. Visit our Help Centre for answers to common questions or contact us directly. To get you started, here are some tips for creating an effective job description. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. Knows all essential aspects of our resort or hotel operations. Their responsibilities include but are not limited to taking messages, coordinating housekeeping and management, arranging transportation and entertainment, and monitoring guest's special requests. Your job description is the first touchpoint between your company and your new hire. The more upscale the property or business, the more tasks the concierge is given to do. Best Online Bachelor's Degree Programs in Fire Science, Best Online Accredited Human Services Degree Programs, Certified Systems Administrator Certification and Career, Best Online Bachelor's in Game Design Degree Programs, How to Become an Auto Mechanic in 5 Steps, Multitasking abilities, interpersonal and communication skills. Concierge to create and fulfill the VIP experience for passholders and supporters leading up to and during the festival. A great job description starts with a compelling summary of the position and its role within your company. She has are far-reaching duties ranging from personal assistance to front-of-house services, much like the concierge of a hotel. actual responsibilities of a concierge will vary depending on where they work For comparison, the national average salary for concierges was $33,550. The concierge typically helps residents get timely resolution on housekeeping and maintenance issues. Posted: (11 days ago) Job Requirements: 'Good Feet, Eyesight, and a Trim Figure' – The Atlantic. The successful candidate will report to the hotel’s Operations Manager and work with the management staff to ensure prompt responses to guests’ inquiries and to notify the appropriate party immediately of supply issues and other concerns.

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